Experience

Global, competency-based onboarding for sales roles: eLearning, instructor-led sessions, AI simulations, and hands-on assessments on Docebo LMS, with Salesforce and Power BI analytics tying success to organisational KPIs.

• 30 days to ramp up, down from 60–70 days

Interactive, gamified modules built in Articulate 360 (Storyline & Rise) and Vyond, using visual storytelling, interactive scenarios, and microlearning.

• 60% boost in learner engagement

Discovery and demo call evaluations aligned to Value Selling and MEDDPICC, with one-on-one and group coaching on objection handling, discovery, and product positioning.

• 30% improvement in sales performance
• 40% improvement in training effectiveness

End-to-end training for new full-time employees (soft skills, product, process, and compliance) across virtual, classroom, and eLearning, including on-the-job nesting with quality assessment, coaching, and feedback.

Led the procurement and implementation of an LMS, moving courses to eLearning for stakeholders across India, Ireland, and the UK, while managing a team of Learning Consultants, Trainers, and Content Designers & Developers.

Training workstreams for new systems deployments and new business acquisitions, including documentation for a range of technical skill levels.

Multi-site programs for the Commercial (Sales and Retention) and Service (Customer Service and Technical Support) verticals, built on digital learning methods.

• ~45% reduction in training time
• ~35% reduction in recurring training costs
• 33% reduction in production cost

Onboarding, transition, and the design and development of new tools for customer service teams.

• ~83.33% reduction in average handling time of customer service calls