Projects

Case studies

• Case studyAI AdoptionTraining programs, change initiatives, and launch events that helped employees build AI into their daily work and business processes.View case study
• Case studyOnboarding TransformationGlobal onboarding transformation for SOTI with AI simulations, Docebo LMS, and Salesforce and Power BI analytics. Ramp-up time fell from 60–70 days to 30.View case study
• Interactive courseSample Compliance CourseAn interactive compliance training course, hosted on SCORM Cloud.Launch the course (opens in a new tab)
• Case studyLeadership DevelopmentA structured coaching and feedback framework for people leaders, scaled from a 200-agent pilot to 3,200+ agents.View case study
• Case studyEmber vs TechMA six-week competitive pilot against a UK L&D consultancy, measured on AHT, sales conversion, NPS, coaching, and engagement.View case study
• Case studySystem TransformationTraining and change enablement for 2,500+ employees moving from legacy platforms to the new Velocity platform.View case study
• Case studySales EnablementDeployed a live, interactive sales tool for contact centre advisors: 95% adoption in 30 days and 15% lower AHT.View case study

More programs

• Sales Onboarding Transformation Program

  SOTI Inc.

  Global, competency-based onboarding for sales roles: eLearning, instructor-led sessions, AI simulations, and hands-on assessments on Docebo LMS, with Salesforce and Power BI analytics tying success to organisational KPIs.

  • 30 daysto ramp up, down from 60–70 days

• Gamified eLearning & Microlearning Program

  SOTI Inc.

  Interactive, gamified modules built in Articulate 360 (Storyline & Rise) and Vyond, using visual storytelling, interactive scenarios, and microlearning.

  • 60%boost in learner engagement

• Sales Coaching & Performance Program

  SOTI Inc.

  Discovery and demo call evaluations aligned to Value Selling and MEDDPICC, with one-on-one and group coaching on objection handling, discovery, and product positioning.

  • 30%improvement in sales performance
  • 40%improvement in training effectiveness

• New-Hire Training, Onboarding & Compliance Program

  Teleperformance

  End-to-end training for new full-time employees (soft skills, product, process, and compliance) across virtual, classroom, and eLearning, including on-the-job nesting with quality assessment, coaching, and feedback.

• LMS Procurement & Implementation Project

  Tech Mahindra Business Services

  Led the procurement and implementation of an LMS, moving courses to eLearning for stakeholders across India, Ireland, and the UK, while managing a team of Learning Consultants, Trainers, and Content Designers & Developers.

• Business Transformation Training Projects

  Tech Mahindra Business Services

  Training workstreams for new systems deployments and new business acquisitions, including documentation for a range of technical skill levels.

• Digital Learning Transformation

  Tech Mahindra / H3G (3UK)

  Multi-site programs for the Commercial (Sales and Retention) and Service (Customer Service and Technical Support) verticals, built on digital learning methods.

  • ~45%reduction in training time
  • ~35%reduction in recurring training costs
  • 33%reduction in production cost

• Customer Service Onboarding & Tools Innovation

  Lumo Energy

  Onboarding, transition, and the design and development of new tools for customer service teams.

  • ~83.33%reduction in average handling time of customer service calls