Mississauga, ON · Canada
Learning & Development Leader and Consultant
I design learning that
gets new hires productive faster, lifts sales performance, learners actually enjoy, is measured against business KPIs
What I do
Whether you're building a team or solving a business problem, these are the areas where I add the most value.
Find the real performance gap before anyone builds a course, using a structured training needs analysis (TNA).
Learn moreCompetency-based learning paths, assessments, and coaching that get new hires and sales teams productive sooner.
Learn moreBlended learning, eLearning, microlearning, and gamification, designed around adult learning principles.
Learn moreChoosing, setting up, and running a learning platform such as Docebo, Litmos, or Moodle.
Learn moreOne-on-one and group coaching, discovery and demo call evaluation, and Train-the-Trainer.
Learn moreTraining that helps people adopt new systems, absorb acquisitions, and work through process change.
Learn moreSelected results
Every number comes from a specific project: the problem, what I did, and the measured result.
Featured project
SOTI Inc.
Global, competency-based onboarding for sales roles: eLearning, instructor-led sessions, AI simulations, and hands-on assessments on Docebo LMS, with Salesforce and Power BI analytics tying success to organisational KPIs.
See the project30days
to ramp up, down from 60–70 days
Portfolio
Projects I've led, a course you can try yourself, and more storyboards, reports, and samples on the way.
Training programs, change initiatives, and launch events that helped employees build AI into their daily work and business processes.
View case studyGlobal onboarding transformation for SOTI with AI simulations, Docebo LMS, and Salesforce and Power BI analytics. Ramp-up time fell from 60–70 days to 30.
View case studyAn interactive compliance training course, hosted on SCORM Cloud.
Launch the course (opens in a new tab)A structured coaching and feedback framework for people leaders, scaled from a 200-agent pilot to 3,200+ agents.
View case studyA six-week competitive pilot against a UK L&D consultancy, measured on AHT, sales conversion, NPS, coaching, and engagement.
View case studyTraining and change enablement for 2,500+ employees moving from legacy platforms to the new Velocity platform.
View case studyDeployed a live, interactive sales tool for contact centre advisors: 95% adoption in 30 days and 15% lower AHT.
View case studyExperience
Learning programs designed and delivered across Canada, the USA, the UK, Ireland, India, and Australia.
SOTI Inc. · Mississauga, Canada
Teleperformance · Toronto, Canada
Tech Mahindra Business Services · Mumbai, India
Tech Mahindra Business Services / H3G · Maidenhead, UK
Lumo Energy · Australia
How I work
The same approach whether I'm leading L&D inside your team or delivering a project with you.
Start with the business goal and the people doing the work: what needs to change, for whom, and how we will know it worked.
Shape the right mix of eLearning, live sessions, practice, and coaching, built on adult learning principles.
Launch, facilitate, and manage the rollout with stakeholders and vendors, so the program lands well.
Track results against agreed KPIs, then use the data to improve the program.
FAQ
I start with the business problem, not the course. I find the performance gap, design the learning that closes it, and measure the result against your KPIs, whether that's ramp-up time, sales, handling time, or adoption of a new tool.
Build onboarding around what each role actually needs to do, with practice, assessments, and manager reinforcement. A competency-based onboarding program I built cut sales ramp-up time from 60–70 days to 30.
Treat it as change, not just training: role-based learning, hands-on practice, champions, clear communication, and support after go-live. I've used this approach to reach 95% adoption of a new sales tool within 30 days and to raise AI tool adoption from 30% to 85%.
Pair skills training with structured coaching from team leaders, using frameworks like Value Selling, MEDDPICC, and GROW. My coaching programs have improved sales performance by 30%, and in a six-week pilot lifted sales conversion by 18%.
Agree the measures of success before building anything, then track them from learner feedback and assessments through to business results. I report against those KPIs with dashboards, so stakeholders see the impact while the program is running, not months later.
It depends on your size, content, and integrations. I've led an LMS procurement and implementation, and I work with Docebo, Litmos, and Moodle, building content in Articulate 360 and Vyond.
Yes. I'm based in Mississauga, in the Greater Toronto Area, and have delivered programs for teams in Canada, the USA, the UK, Ireland, India, and Australia, both in person and virtually.
Get in touch through the contact form, email azim.megz@gmail.com, or call 905-782-4599. We'll start with a short conversation about the problem you're trying to solve.
Let's talk
What would you like to talk about?